CHECKLISTS FOR SUCCESS: Opening, Mid Shift and Closing Procedures
This one (1) day Training Module is designed to provide the knowledge and skills necessary to develop effective checklists for successful F&B operations. This Training Module will be of benefit to individuals working in leadership positions in the F&B industry, as well as the F&B Department of hotel properties.
This Training Module focuses on making sure that critical and necessary tasks are completed consistently at the correct time during Operations. Participants will gain essential knowledge on developing Checklists, best practices and how to modify them to suit the unique requirements of each and every F&B establishment.
Target Audience
This Training Module is ideal for Restaurant Managers and Asst Managers, F&B Supervisors and anyone in a leadership role within the F&B industry. It can also be beneficial for those wishing to take on a leadership role within the industry.
Learning Objectives
By the end of this Training Module, participants should be able to:
- Understand the importance of Checklists in F&B Operations
- Create and customise Checklists for every shift
- Implement best practices for effective Checklist management
- Identify major problems in Checklist creation and maintenance, and how to avoid them
Agenda
Session 1: Introduction to Checklists (9.00 am to 10.00 am)
- Welcome & Overview of the Training
- Why Checklists Are Essential in F&B Operations
- Why Checklists Work
- Real-World Examples of Effective Checklists
Session 2: Types of Checklists (10.15 am to 12.00 pm)
- Areas Covered By Checklists
- Opening Checklists: Why Are They Crucial
- Mid-Shift Checklists: Maintaining Operational Efficiency
- Closing Checklists: Setting The Stage For The Next Day
Session 3: Designing Checklists (12.15 pm to 1.15 pm)
- Going Back To The Basics
- Customising Checklists To Specific Outlet Requirements
- Creating Checklists For Different Scenarios
Lunch Break (1.15 pm to 2.15 pm)
Session 4: Checklist Implementation and Management (2.15 pm to 3.45pm)
- Different Ways To Record Checklists
- Best Practices For Implementation
- Training The F&B Team In Checklist Use and Adoption
- Checklists and Technology
Session 5: Common Pitfalls and Solutions (3.45 pm to 5.15pm)
- Recognising When Your Checklists Are Not Working
- Strategies and Tactics To Overcome Objections
- Case Studies On Successful Implementation
Wrap Up and Q&A (5.15 pm to 5.30 pm)
- Overview of the Main Points
- Open Discussion and Q&A
- Action Plans and Next Steps
Materials For Training
Presentation slides
Case Studies and real-world examples
Handouts
Notepads, pens and other stationery
Delivery Method
Lectures
Interactive discussions
Group work
Case studies
Practical workshops
Assessment
Participants will be graded based on their participation in group discussions, practical tasks and their level of comprehension to apply concepts learned during the Training Module
Trainer
The Certified Trainer will have extensive experience in the creation of, implementation and management of Checklists in F&B establishments. The Certified Trainer will be able to provide real-world examples and insights into the F&B industry.
Follow-Up Additional Resources
- Participants will have access to a Resource Library with relevant articles, templates and tools.
- Option for follow-up webinars and/or consultation sessions.