COMMAND THE FLOOR
F&B LEADERSHIP IN ACTION
overview:
This Training Program is designed to improve the leadership and management skills in the Food & Beverage industry. It will focus on MANAGING THE TEAM and PLANNING OPERATIONS in F&B outlets. Participants will gain essential knowledge and the skills required to lead a successful F&B Team. They will learn how to optimise daily operations and how to use tools and tactics that bring a high level of customer satisfaction.
Learning Outcome:
- Learn the principles of F&B Team management and understand the impact on Operations.
- Develop strong interpersonal & leadership skills to lead F&B teams.
- Learn how to handle challenges and conflicts in a professional manner.
- Create and implement operational plans to improve efficiency and customer service.
- Learn how to use data analysis & feedback to improve F&B operations
Target Participants:
- Restaurant Managers
- Asst Restaurant Managers
- F&B Supervisors
- Anyone within a leadership role in the F&B sector
learning methodologies:
- Lectures
- Presentation Slides
- Case Studies
- Interactive group discussions
- Role Play
Duration:
1 x full day (8 hours)
course content:
Welcome
- Course Overview
- Ice Breaker
- Introduction of Trainer
Module 1: Introduction to F&B Leadership
- What It Is To Be A Leader In F&B
- Leadership Challenges in F&B
- Key Leadership Styles and How To Apply Them
Module 2: Team Dynamics & Management
- Building and Managing Effective Teams
- Engaging With Different Personality Types
- F&B Teamwork & Conflict Management
- Techniques For Team Management and Motivation
Module 3: Operations Planning
- Overview of F&B Operations
- Developing & Implementing Standard Operating Procedures, SOPs
- Developing & Implementing Shift Schedules
- Inventory Management for BOH & FOH
Module 4: Practical Applications
- Model of Operations Planning
- Case Studies & Group Exercises
- Role Playing for Leadership & Team Management