THE SHIFT PLAYBOOK
THE CHECKLIST GAME PLAN
overview:
This Training Program is designed to provide the knowledge & skills necessary to develop effective checklists for successful F&B operations. We will focus on making sure that critical and necessary tasks are completed consistently at the correct time during Operations. Participants will gain essential knowledge on developing Checklists, best practices and how to modify them to suit the unique requirements of every F&B establishment.
Learning Outcome:
- Understand the importance of Checklists in F&B Operations
- Create and customise Checklists for every shift
- Implement best practices for effective Checklist management
- Identify major problems in Checklist creation & maintenance, and how to avoid them
Target Participants:
- Restaurant Manager
- Asst Restaurant Mgr
- Anyone in a leadership role within the F&B industry
learning methodologies:
- Lectures
- Presentation Slides
- Case Studies
- Interactive group
- discussions
- Role play
Duration:
1 x full day (8 hours)
course content:
Welcome
- Course Overview
- Ice Breaker
- Introduction of Trainer
Module 1: Introduction To Checklists
- Why Checklists Are Essential In F&B Operations
- Why Checklists Work
- Examples of Effective Checklists
- Checklists & Technology
Module 2: Types of Checklists
- What Is Covered By Checklists
- Opening Checklists – Why They Are Crucial
- Mid-Shift Checklists – Maintaining Operational Efficiency
- Closing Checklists – Setting The Stage For Tomorrow
Module 3: Designing Checklists
- Going Back To The Basics
- Customising Checklists For Specific Requirements
- Checklists For Different Scenarios
Module 4: Checklist Implementation & Management
- Best Practices For Recording The Information
- Training The F&B Team in Checklist Use & Adoption
Module 5: Common Pitfalls & Solutions
- Recognise When The Checklists Don’t Work
- Strategies & Tactics To Overcome Objections
- Case Studies